Cancellation Policy

1. Cancellation Requests: Customers may cancel their orders within 7 days of placing them by contacting our customer support team at info@fag-consult.ch. Cancellation requests received after 7 days may not be accepted.
2. Refunds: If a cancellation request is approved, the customer will receive a full refund of the purchase price within 14 business days. Refunds will be issued to the original payment method used for the purchase.
3. Exceptions: Certain products or services may not be eligible for cancellation or refund. These exceptions will be clearly stated on the product page or during the checkout process. Custom-made or personalized items are non-refundable.
4. Shipping Costs: The customer is responsible for any shipping costs incurred for the original delivery. Refunds will not include these shipping charges.
5. Damaged or Defective Items: If an item is received damaged or defective, the customer should contact customer support within 7 days of delivery. A replacement will be sent at no additional cost to the customer or a full refund will be issued.
6. Applicable Law: This Cancellation Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be resolved in the courts of the UAE.

By placing an order with www.fag-consult.ch, the customer agrees to the terms of this Cancellation Policy. For any questions or concerns, please contact our customer support team at info@fag-consult.ch.